What to Do After Homeowner Loss

  • Assess the damage whatever the cause of loss – theft, fire, wind storm, or flood – always in safety.
  • Take inventory of family members and pets and be sure everyone is safe.
  • If anyone is injured, call 911 immediately to receive police, fire, and medical assistance.
  • Stay out of your home until it is safe to enter.
  • If your house has been broken into, call the police immediately to file a report and have locks replaced as soon as possible.
  • If the cause of loss is a fire, stay as far away as possible and do no re-enter until the fire department has cleared the building for re-entry. When you do enter, be sure to cover your nose and mouth with a handkerchief to avoid breathing in the ashes and soot.
  • If the cause of loss is flooding, be to check the structural integrity of the building before going back in the house.
  • If a natural disaster is the cause of your loss, keep water, gas and electricity off until the building and the utility lines have been inspected to be sure it is safe.
  • If it is possible, the damage should be photographed as documentation of the loss.
  • All of the damage to the home should be listed as well as any damaged personal property or stolen items.
  • Call your credit card company and report any cards lost or stolen and request replacements.
  • Retain receipts used to replaced any damaged, lost, or stolen items.
  • Contact your Jones & Associates Insurance Agent as soon as possible and if the incident happens after hours, check our convenient 24 Hour Direct Claim Reporting Services page for information from your provider.

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